Taxi Rates & Fares: Airport Taxi Advice

The fine art of taxi fare negotiation
Photo creativecommons: garryknight on Flickr

Most travellers take taxis from the airport to their hotel or final destination after arriving at the airport. We at IHateTaxis.com have also taken countless numbers of taxi rides to and from the airport, so we offer the following advice for smart travellers to arrive as stress-free as possible. Most disagreements with cab drivers occur over their taxi rates and fares, so being prepared will help reduce these discussions.

Before You Depart the Curb


Note the cab number

• Load only your large luggage in the taxi's trunk or boot. Keep all valuables with you when you get into the taxi. This is to ensure that if there are problems later, that you at least have your valuables with you. 
• Make sure that you have agreed to either a fixed fare or a metered price and the currency to be paid in. Ask if there are any other additional charges that you should be aware of (additional passenger fees, luggage fees, toll fees, airport fees, etc). If you do not agree on the taxi rate or the taxi fare before starting the ride, then this will likely become a disagreement at the end of your cab ride. 
• Memorize or record the taxi number and driver's name (the number may just be on the outside of the taxi). If you are able to get the driver's name then record this as well and of course say 'hi' to him (that way he knows that you know his name should any problems arise). 

While in the Taxi


Keep your eye on the meter - no sleeping!

• Keep a very close eye on that taxi meter in the front if you have not negotiated a fixed fare. Do not sleep or anything else. 
• Why of course you have been in a New York Taxi, Las Vegas Taxi, Bangkok Taxi, London Taxi, Beijing Taxi, or Nairobi Taxi before. Just a few months ago, right? Yes, you are a regular traveller to the city. Oh, you have never been here before? Well let us just take the long road then to your hotel! 
• If you have a GPS, pull it out and watch the tracking. If the cab driver is doing loops then question him and show the GPS track. 
• If the negotiated fare is suddenly re-negotiated, stick to your original price. Ignore any confirmation from yourself on the new price. If this becomes a problem then have the taxi driver stop and get out. If you have luggage in the trunk, make sure the taxi driver either gets out and opens the trunk or one person stays inside the cab while the other unloads all luggage. We recommend not paying the driver anything, but this likely will be a discussion. 
• If an official rate card is given to you by the driver during your drive into town and the price is re-negotiated, then ignore this as well. It doesn't take too much effort to print off a few cards and laminate them to try and trick people. 
•  If there is an option to take a toll road, then leave it up to the driver to decide ("you decide") unless you know better. Like the rest of us, taxi drivers hate sitting in traffic and although it likely means a higher fare for them, this is not a pleasant way to do it. For tolls, you may either pay them directly or have the driver pay them and then the price is added to the fare. We recommend that you pay the tolls as then you have a lesser chance of getting scammed and of course this also gives you a good method of breaking a larger bill. Regardless, pay attention to the toll prices signs when approaching the payment booths.

When You Arrive at Your Destination

Have small bills and coins in hand

• Have the cash ready in hand for payment, including a tip if you wish. Keep it hidden. See below if you are going to pay with a credit card or debit card. 
• Get out of the taxi and take all of your luggage. Have it all ready to go (i.e., backpacks on your back, handles out, etc). 
• Hand the driver the money and walk away and do not look back. 
• Taxi drivers sometimes claim that the money given is not enough or try to impose some additional changes on you. By being ready to go, having asked before departing in the cab, and by handing the money over and walking away the taxi driver has less of a chance of pulling this scam. If your luggage is still in the trunk or you are not ready to go then there is a good chance of this scam developing. 
• If the taxi driver is very insistent that you have underpaid him (e.g., he follows you into the hotel lobby), then just make sure that you didn't short-change him or forget an extra charge (e.g., taxi desk at airport charge or a toll booth). Discussion of the problem in the hotel lobby or other public place will likely help you, not the driver, as people there likely know if a scam is in progress. 
• Taxi drivers never seem to have change, but will gladly take that big bill of yours. If you do not have enough change then tell the driver wait and go into a hotel, restaurant, or other establishment and get some change. Breaking a big bill at the airport prior to taking the taxi will help deal with this situation. 
• If the taxi driver drops you nearby your destination, such as a couple of blocks away due to "bad traffic", "difficult area", "road closed" etc then be aware that this is most likely a scam in progress. The driver will then likely demand a rip-off fare as you cannot just go into the hotel and ask someone what the appropriate fare is or have someone at the hotel talk to the driver in the foreign language. In this situation, demand to be taken to the hotel front door (the better approach to side-track this scam) or just pay what you think is fair (which will never be enough). There is a good possibility that an argument will occur, but stand your ground. You can always WALK to your hotel and if the driver follows you demanding money, then you know it will likely be settled before you get to the front of your hotel. This is much less likely on metered fares, but still there might be extra fees demanded for "luggage" or other likely nonsense.

Paying With Plastic (Credit Cards, Debit Cards)

If you wish to pay your taxi fare with plastic (credit card or debit card), we recommend the following to avoid problems later on. All of us at IHateTaxis.com have had issues with paying with credit cards in particular.

Don't let your credit card out of your sight!

• Ask if the driver will take plastic prior to leaving the curb. If the side windows have "Visa", "Mastercard", "JTB", "American Express", etc then likely the taxi driver will take your matching credit card. 
• Some taxi drivers prefer cash over plastic as there is no paper trail. By paying cash they avoid a commission to be paid to their employer or franchise and better still avoid paying income and sales taxes. If a taxi driver insists on cash, even though they can take plastic, then there is no reason why you cannot ask for a discount on the taxi fare. 
• Be aware that the credit card machine "might be down", but this is almost always a scam to have you pay cash. All taxis that take credit cards can process them manually on paper and it is not your problem if they are out of paper or the machine "is down". 
• Never let your credit card out of your sight and ensure that it is swiped only once. If it is swiped more than once, get the cancelled or declined printouts from the machine for each swipe. The taxi driver might be double or triple charging you. This problem is reduced with chip credit cards. 
• There is ABSOLUTELY NO REASON for the taxi driver to need the CVV code from your credit card. This is the 3-digit code found on the back of Visa and Mastercard cards and the 4-digit code found on the front of American Express cards. This code is used only for online purchases where the card cannot be presented. If the driver records this number, then you risk having your card used fraudulently later on. 
• Save all of your receipts from paying with plastic for up to a year or longer. If problems occur later on, then you will need them to fight the charges. 
• Be very aware of what you are signing with your credit card. Some taxi companies and taxi drivers use a third party to process their credit card charges, but YOU are charged the processing fee! This fee could be quite significant, with one U.S. based company charging USD 6 for taxi ride fees of USD 50-100 or more. Always read the paper you sign to avoid a nasty surprise on your bill.

Hopefully you will be lucky and get a great taxi driver, with no intent to rip you off. They do exist. But don't count on it. When you are in a new place - especially a new country with all the new sights and sounds that come with it (!) - your guard may be down and you are more likely to be taken advantage of. Take a few minutes to get your bearings before getting a cab, remember these tips, then enjoy the ride - with one eye on your driver, of course!

PS: if you want to do more to research ground transportation before you leave home, be sure to check out our 500+ free ground transportation guides to airports worldwide. We'd love to help you arrive stress free! 

Read the other posts in our Smart Travel Advice series:

• Airport Arrival Advice
• Dealing with Touts 
• Dealing with Taxi Drivers

In case you have missed it, please read our post: Do We Really Hate Taxis?

Dealing With Taxi Drivers

Travel anywhere in the world will likely involve a ride in a cab and there will be some discussion with the taxi cab driver on where you want to go and the payment. We at IHateTaxis.com have put together a page of tips and advice for dealings with taxi drivers just about anywhere in the world.

Before You Depart

Get to know your driver

• Get to know your taxi driver before entering the cab. Usually your driver will assist you with your luggage, so this is the opportune time to say hi. Remember that the two (or more) of you will be sharing the car for some distance.
• Confirm your destination with the taxi driver. Make sure that they know where you want to go and they know where that is. Sometimes a map from your hotel or details directions help, especially if you are heading to an uncommon location. If your driver does not know how to get where you need to go, either select another taxi that does know or ensure that your driver obtains directions before departing (e.g., have them call someone to find out).
• Memorize or record the taxi number and driver's name (the number may just be on the outside of the taxi). If you are able to get the driver's name then record this as well and of course say 'hi' to him (that way he knows that you know his name should any problems arise).
• Make sure that you have agreed to either a fixed fare or a metered price and the currency to be paid in. Ask if there are any other additional charges that you should be aware of (additional passenger fees, luggage fees, toll fees, airport fees, etc). If you do not agree on the taxi rate or the taxi fare before starting the ride, then this will likely become a disagreement at the end of your cab ride.
• If language is an issue, write down the destination or price. Sometimes spoken English is not understood but written English might be. In many countries you might be negotiating a price with your fingers!

Fixed Fare or Meter?

Taxi meter in a hybrid cab in Madrid

• If given a choice between a fixed price and meter, pick the one you are most confortable with.
• Fixed prices are more likely to be higher, or possibly a total rip off, but you know exactly what you will pay at your destination and there should be no surprises. Taxi drivers using a fixed price system will always get you to you destination using the shortest and fastest route so they can maximize profit with minimum expense of fuel and time.
• Metered prices are more likely to be lower, but the possibility of a longer route to bump the price exists. Also there might be discussions of additional fees at the end of the trip along with the mystery of what the price will be. If using the meter, one way to reduce stress is to ask the taxi driver what price you should expect to pay at the end of the journey. Asking at your hotel desk is another way to gauge prices.

The Taxi Ride

Taxi ride in Bombay

• Watch where you sit as the majority of taxi drivers expect you to sit in the back seat and they are more comfortable with you in the back, so unless you are travelling in a group of 3 or more, please keep your cab driver happy and sit in the back!
• Make sure the meter is started when you leave and keep a very close eye on that taxi meter in the front if you have not negotiated a fixed fare. Do not sleep or anything else.
• Friendly or setup? Some taxi drivers are quite chatty, so you might be asked if you have been to the city before. Use your best judgment and instincts on this one to avoid taking the long route, although more likely you will be given some good information about the city.
• If you have a Global Positioning System, pull it out and watch the tracking, especially on a metered fare if you do not know the city. If the cab driver is doing loops then question why and show the GPS track.
• If the negotiated fixed fare is suddenly re-negotiated, stick to your original price. Ignore any confirmation from yourself on the new price. If this becomes a problem then have the taxi driver stop and get out. If you have luggage in the trunk, make sure the taxi driver either gets out and opens the trunk or one person stays inside the cab while the other unloads all luggage. We recommend not paying the driver anything, but this likely will be a discussion.

Discussions and Disagreements with Taxi Drivers

 

Hong Kong taxi driver and passenger

• Almost all of us have had disagreements with taxi drivers, so being a smart traveller you will likely have followed our advice here to reduce potential "uncertainties".
• There are many honest taxi drivers out there, but once in a while you will find someone that likes to take advantage of those that do not understand the system or the currency. Failing to speak the local language or speaking it with an accent will label you as a potential target right away. But scams occur even in your own home town, so be on guard for dishonest drivers that will take advantage of you and your wallet.
• On behalf of the cab drivers out there, they do make their living by driving people around and sometimes they do take quite a bit of abuse or even more from their passengers. Failing to pay, vandalizing, throwing up, and so on in the taxi means that the driver now has to pay to fix your damage plus he will likely lose customers while the damage is being repaired.
• If a taxi driver is very insistent that you have underpaid him (e.g., he follows you into the hotel lobby), then just make sure that you did not short-change him or forget an extra charge (e.g., taxi desk at airport charge or a toll booth). Discussion of the problem in the hotel lobby or other public place will likely help you, not the driver, as people there likely know if a scam is in progress. If there is a translation issue between you and the taxi driver, the hotel desk staff can likely also explain why you are being asked for additional funds.

Some Final Words



Yoram, a.k.a., "Humpty-Dumpty", a friendly taxi driver in Jerusalem
Photo (c) Ron Cantrell (10046996@N06 or shalomshalomjerusalem on Flickr)

Although we have painted a strong picture of dealing with taxi drivers, there are some very helpful and respectful taxi drivers that love their jobs and you will know when you come across one. Being a taxi driver is not an easy job as some passengers are disrespectful or fail to pay their bill. Relationships between passengers and taxi drivers is much a love-hate relationship anywhere you go in the world, so we at IHateTaxis.com are here to try to make this relationship as smooth and stress-free as possible.

PS: if you want to do more to research ground transportation before you leave home, be sure to check out our 500+ free ground transportation guides to airports worldwide. We'd love to help you arrive stress free! 

Read the other posts in our Smart Travel Advice series:

• Dealing with Touts
• Airport Arrival Advice 
• Taxi Rates & Fares: Airport Taxi Advice

If you've missed it, you might also enjoy reading this story about how we got our name: Do We Really Hate Taxis?